Cobb County Public Library
Cobb County, Georgia    www.cobbcat.org

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Frequently Asked Questions about Library Services

Q.  Since the system was upgraded, I have been having trouble accessing My Account. 

 A.  You may need to update your link into the catalog.  Delete and recreate any “Favorites” CobbCat bookmarks in order to update the path followed by the link into the catalog.  This should correct any changes made during the catalog update completed in October.  If this does not help, please contact our Customer Service Department at 770/528-2326 or 770/528-2320.

Q. How do I reserve a book online?

A. To reserve a book online, log in to CobbCat using your card number and PIN. If you enter your card number and PIN when you first logon to CobbCat, you do not have to keep entering it for each transaction. Do a search and, if more than one title/edition is listed, select DETAILS. Then click on PLACE RESERVE. Select a pickup location by clicking on the arrow at the end of that field. Then select PLACE HOLD. You will see a confirmation screen. Select OK to return to the catalog. As always, if the item is available and you want to pick it up right away, call the library to make sure it is really there and to have the staff pull it for you immediately. If you need help, you
can call us at 770/528-2320.

Q. How can I find out what I have checked out and when it is due?
Q. How can I find out if I have any fines?
Q. How can I find out where I am on the waiting list for a book?

A. Log in to CobbCat using your card number and PIN. Select My Account and then Review My Account. You'll see a list of all the items you have checked out with the due dates, then a list of any fines or other charges on your account and then a list of all items you have on hold and where you are on the waiting list. Keep in mind that the length of time you have to wait for a title is also determined by how many copies the library has. If you need help, you can call us at 770/528-2320.

Q. I liked the catalog better when the details section showed a description of the book or named the main character.

A.  When you search the catalog and display the "Details" about a title, the screen display has two tabs. Select "Catalog Record." If we have summary information, that's where it will be.

Q. I cannot remember my PIN.  How can I get it or change it?

A. Bring your library card and another form of ID next time you visit the Library or call our Customer Service Department at 770/528-2326.

Q. I am having a really hard time browsing the movies in the library system. I used to be able to choose the category Video Recording, place a year in and find all videos from 2002 (etc.).

A. To limit a search to a specific medium, select Power Search and type in the author and/or title. Scroll down to the last section and click on the arrow in the Material Type field. The material types are not listed in any particular order but Videocassettes is near the bottom. To get a list of movies, just select VIDEOCASSETTE for Material Type, FICTION for Category and, if you want, ADULT for Age. Then type in the year. It's not necessary to put in a title.

Q.  How do I renew my books online?

A.  To renew items online, select My Account.  Log in using your card number and PIN.  If you enter your card number and PIN when you first logon to CobbCat, you do not have to keep entering it for each transaction.  Select My Account and then Renew My Materials.  Just put a check in the box next to each item you want to renew.  If you want to renew everything, there is a box at the top for that.  You can also renew from Review My Account by selecting “Click here to Renew titles.” 

Q. I tried to renew my books online but could not. What's wrong?

A. There are several things that can keep an item from renewing:

  1. Fines from the item(s) you are renewing or from other items
    returned or renewed after the due date equal $10.00 or more.

  2. The items have already been renewed twice.

  3. Another person has requested the item.

  4. Your library card has expired.

Call the Library (770/528-2320) as soon as possible to resolve the problem.

Q. I keep sending messages using Contact Us but I never get a reply.

A. Responses to these message are sent within three days. They can be read in My Account. They do not display immediately and they are not sent by email. Log in to CobbCat using your card number and PIN. Select My Account then Review My Account and then Requests/Library Messages.

Q. How do I get an ebook account?

A. To set up a netLibrary Account:  Log into GALILEO (Link)  from the library home page.
(To see the current database/Galileo password, log on to CobbCat using your library card number and PIN.  Then select MY PROFILE.  The password is at the top.)  Select netLibrary from the list of Galileo databases.  Create your Free Account.

Q. I can't renew my books because they are overdue.

A. Simply being overdue does not keep items from being renewed. If the estimated fines on overdue items reach $10.00 your account will be blocked and you cannot renew anything. Call 770/528-2320 for assistance.

Q.  Can I get a list of all the books I’ve ever checked out?

A.  As a rule, libraries, including Cobb County, do not retain this information in order to protect our patrons' confidentiality.  You can start your own list if you go into My Account, highlight the list of things you have checked out and COPY.  You can then PASTE it into a Word document.  It will paste as a table and can be sorted.  Hope this helps.

 

 

 

 

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